FAQ



Frequently Asked Questions (FAQ)

1. How long does it take to receive packages?
We prepare and ship your order within 24 business hours after confirmation. You will receive your package within 24 to 48 hours after dispatch (business days only).

2. Where are your fabrics made?
Our fabrics are mainly manufactured in Türkiye and Italy, two countries renowned for their excellence in the textile field.

3. What payment methods are accepted?
We accept payments by credit card (Visa, MasterCard, etc.), PayPal, and other options depending on your location.

4. Can I return an item?
Yes, you can return an unworn and undamaged item within 14 days of receipt. See our return policy for details.

5. Do you offer any special offers or discounts?
We regularly launch promotions. Subscribe to our newsletter to make sure you don't miss anything!

6. Can I modify or cancel my order after validation?
Yes, you can modify or cancel your order within 2 hours of its validation. After this time, contact our customer service for any inquiries.

7. How can I contact you if I have a problem or question?
Our customer service team is available via email or our contact form. We aim to respond within 24 business hours.